TERMS & CONDITIONS
Our business is Nosebag Fine Foods LTD, known as Nosebag Fine Foods.
By signing up to our website and purchasing products from Nosebag Fine Foods you are agreeing to the terms and conditions of sale, which apply to all transactions on www.nosebagfinefoods.com. Signing up to the service means we must have the following information:
- Your address, including the Eircode of the billing address associated with the payment card.
- Your home/mobile telephone number
- Your email address, so we can supply you with important information such as your order confirmation and any changes.
Nosebag Fine Foods only sells goods on our website to the end user and they should not, in any manner, be resold without our prior written consent. There shall be two stages of order confirmation. The first shall be the ‘on screen confirmation’ immediately after the payment has been received, and the second shall be an email to confirm your full order details. It is your responsibility to keep your account password secure.
2. PRODUCT PRICES
The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. All of our food products are zero-rated for VAT. Our minimum order level is €10.00. Prices of goods do not include the delivery charge, if any. A card handling fee will be added onto the end of your order.
3. VOUCHERS AND DISCOUNTS
Our product promotions, if any, are available to all and are accessible from the homepage. They will be applied automatically when you add the correct items into your basket where they will be highlighted as a promotion for you to check. Product promotions that are live on the website are compulsory if you add the correct combination into your basket. Unfortunately opting out from these is not possible.
Online vouchers may be sent to you if you opt in for correspondence via email or in the post. You shall be given a unique voucher code to enable you to take advantage of any promotion we offer. Please check your voucher expiry dates as they do have a time limit and we do want you to have the opportunity to use them. Unless a time is stated, please assume that the code will expire at midnight on the date stated. Most voucher codes will not be valid for use in conjunction with other offers, or on top of product promotions or discounted items (such as meal packs). If there is a minimum spend for the voucher to apply, the minimum spend amount must be in addition to any promotions, meal deals, multi-buys or other discounted items. Each voucher code may be used only once per household and Nosebag Fine Foods reserves the right to refuse a sale if it feels that fraud is suspected. Different households may receive different offers. The full terms and conditions printed on the voucher apply in addition to these terms so please check before purchasing.
Please note that if a discount voucher code takes the order below the minimum order value threshold you will need to add additional products to your basket to reach this threshold.
If the voucher code or promotion has not been successfully applied and the order completed within the specified time frame we are not obliged to re-issue a voucher code or apply the discount retrospectively.
The following refers to our delivery service. We deliver fresh produce 4 days a week, Northside Dublin on Wednesdays and Fridays and Southside Dublin on Tuesdays and Thursdays. Customers outside these areas will be unable to order. Delivery takes place approximately between 10pm and 4pm on those days. We cannot guarantee delivery times for that day. If you have a placed an order but will not be available for delivery, we will strive to do our best to suit your timescale. Call 014509524 for more details.
5. CANCELLING AN ORDER
Shopping from home is also known as distance selling and includes internet shopping. As an online shop we are governed by the Consumer Rights Directive, or to give it it’s full moniker theEuropean Directive on consumer rights (Directive 2011/83/EU) . However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/distance_selling.html
Orders can be cancelled any time up until the moment that they are dispatched (This is normally around 4pm on the day before you are expecting delivery). We reserve the right to cancel an order if payment has not been accepted.
WHAT IF I’M NOT HAPPY WITH MY GOODS?
OUR REFUND POLICY
If you are unsatisfied with any of the items in your order or any part of the delivery service from Nosebag Fine Foods please contact us – either by emailing us via the Contact Us page of the website or by telephoning 01 4509524. As we sell perishable goods, we ask that you – the customer – inspect the food as soon as it is delivered to you. If you are unhappy with the goods, as above, please contact us immediately on 01 4509524. We shall be happy to exchange or refund any item you feel does not meet our quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously we shall not charge you for an incorrect item. We operate an open and honest policy at Nosebag Fine Foods and will do everything possible to make sure we can accommodate and act on any problems or suggestions.